Service, Support, and Training for Your FLIR Products
Professional Services
Whether you’re embarking on a new installation, a significant system upgrade, or seeking guidance on best practices, FLIR Professional Services has you covered. We specialize in system design and commissioning, optimizing performance, mitigating risks, and ensuring seamless project delivery. Plus, our team of experts can provide the in-depth system training needed to empower your team. On-site or remote, FLIR is committed to providing the professional support you need to succeed.
NEW SYSTEM DEPLOYMENTS
Trust our expert team to handle system commissioning, ensuring full compliance with project specifications and seamless integration into your existing infrastructure. With years of experience, our engineers can significantly reduce the time typically required for complex deployments. Following installation, we conduct thorough acceptance testing, monitor system performance, and provide ongoing support to address any issues as the new system comes online.
UPGRADE PLANNING AND EXECUTION
Our team takes a proactive approach to system upgrades by thoroughly assessing and mapping your current setup, identifying potential challenges before they become issues. This mitigates the risk of unplanned downtime associated with complex upgrades. We ensure a smooth, seamless process that keeps your system up to date with the latest software and firmware releases, helping you maintain industry best practices effortlessly.
DEDICATED SUPPORT RESOURCE
We offer personalized, dedicated support tailored to your unique environment. Your assigned support specialist is familiar with every aspect of your system and will address any issues that arise promptly. Taking a proactive and holistic approach, they will also share preventative measures and best practices to ensure your system continues to operate at peak performance throughout the project.
PROJECT MANAGEMENT
Our PMP and Prince2 certified project managers offer a fresh perspective and act as your central point of contact within FLIR, seamlessly bridging communication between internal and external stakeholders. They ensure clear and constant communication with you and your team, while overseeing the smooth and successful execution of your project from start to finish.
SYSTEM TRAINING
Providing comprehensive system training tailored to end users, focusing on practical application and ease of use, ensuring they can confidently navigate and operate within the system. Additionally, we deliver advanced, in-depth integration training for system integrators, emphasizing technical expertise, seamless system integration, and customization to meet specific business needs. System training ensures long term business risk reduction along with improved data privacy and return on investment.
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SERVICES |
TRAINING |
| Remote Full Day | Half Day Online Product Training |
| On-site Full Day1 | Full Day Online Product Training |
| Project Engineering (Hour rate) | On-site Full Day Product Training (up to 8 participants)1 |
| On-site Full Day After Hours1 | |
| 20 Hours Remote Support Package (Per Year)2 |
1Additional travel costs apply 2Prepaid, valid for 1 year